Refund policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery on all unworn, unwashed items in their original condition with tags attached.
Non-Returnable Items
• Items marked final sale
• Customized or altered pieces
• Products with visible wear, stains, or damage
Process
To start a return or exchange, please email support@holmesmoeders.store with:
• Your order number
• The item(s) you’d like to return
• The reason for your request
Our team will reply with a prepaid return label and instructions.
Refunds
Refunds are issued to the original method of payment once the item is received and inspected. Please allow 5–10 business days for processing.
Exchanges
Want a different size or color? Let us know—we’ll reserve the replacement piece while your return is on the way, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours and we’ll make it right immediately.